by Margaret Anderson | Oct 2, 2014 | Blog
I like TV detective shows. I like them so much that I am willing to ignore the many unrealistic details. CSI and its offshoots feature technology many big city police departments can only dream about. Even on the low-tech level, TV detectives find usable fingerprints...
by Margaret Anderson | Sep 14, 2014 | Blog
Communication Caveat—Finger Pointing It is sometimes said that, “The best defense is a good offense.” Turning this around, what does it mean when a person goes on the offense in his communications by pointing the finger at others? He may be trying to divert attention...
by Margaret Anderson | Aug 13, 2014 | Blog
Sensory overload and distraction not only cut against safe driving, as I wrote last time, but also against any kind of problem solving, including those kinds of problems I train people to solve, those that arise in connection with conflict resolution, negotiation,...
by Margaret Anderson | Jul 31, 2014 | Blog
In September of, 2011, I posted my first article to this blog. Since then, I’ve kept my resolution to devote my blog exclusively to my areas of expertise: interpersonal communication skills, consensus building, persuasive communication, negotiation and conflict...
by Margaret Anderson | Jul 10, 2014 | Blog
A recent article in Forbes magazine online[1] lists a number of cognitive biases, “universal tendencies of thought that cloud our judgment [and] create conflict.” Though author Victoria Pynchon gives only a partial list, even that list is long and...
by Margaret Anderson | Jun 25, 2014 | Blog
Just in time for your summer reading, my book Bridges to Consensus—in Congregations is now available in Kindle format. For those of you who have not already checked out this book, and those who haven’t looked at it for awhile, I’d like to tell you a little...
