by Margaret Anderson | Jan 7, 2015 | Blog
By now, you all know the importance of a positive outlook when seeking consensus with another person or just communicating on a potentially touchy subject. A positive attitude about life in general spills over into our expectations as we enter an important...
by Margaret Anderson | Dec 23, 2014 | Blog
I’m just about to shut down work and turn to preparing for and enjoying the Christmas to New Year’s break. Yesterday the supermarket was crowded but everyone seemed especially polite, patient and friendly. My wish for all my blog readers is that you enjoy both giving...
by Margaret Anderson | Dec 4, 2014 | Blog
In a New York Times article titled “A Serving of Gratitude May Save the Day,” John Tierney wrote: Thanksgiving may be the holiday from hell for nutritionists, and it produces plenty of war stories for psychiatrists dealing with drunken family meltdowns. But it has...
by Margaret Anderson | Nov 17, 2014 | Blog
As promised in my last post, here’s a small sample from my upcoming book, Love on the Rocks–with a Twist. “Dinner Date” is the only poem in the anthology. After the poem itself, you’ll find study notes about the communication skills, or...
by Margaret Anderson | Nov 5, 2014 | Blog
My trainees and readers know that a core concept of interest-driven (or win-win) persuasion, consensus building and negotiation is the shift from either-or thinking to a habit of looking for third, fourth or fifth options. Often, this means shifting from either-or...
by Margaret Anderson | Oct 23, 2014 | Blog
Several years ago, I attended an awards banquet for engineers. One of the presenters opened with a riddle: Q: How do you tell an extroverted engineer from an introverted engineer? A: The extroverted engineer looks at your feet when he’s talking to you. Now, as...
