July Resolution: Visualize Communication Success

July Resolution: Visualize Communication Success

Just as an Olympic athlete visualizes herself going through a ski run or a gymnastics routine, you can improve important communications through visualization. The prospective conversation might be a request for a raise, a discussion with your teenager concerning...
How I Persuaded Microsoft

How I Persuaded Microsoft

This week I’m reporting on a successful persuasion experience of my own. Since consensus-building and persuasion skills have become somewhat instinctive for me, after an interaction like this, I like to look back and notice what worked for me, which solidifies the...
From Gratitude to Confidence to Consensus

From Gratitude to Confidence to Consensus

It’s impossible to overemphasize the value of a calm, confident, positive attitude when pursuing consensus or any important dialogue. Several years ago, I adopted a spiritual practice of expressing gratitude at the beginning of each day and found that it was just the...
The Tech Sabbath and Communication Skill

The Tech Sabbath and Communication Skill

What’s good for your health is good for your communication and consensus building skills. In “A Day of Rest,”[1] actress Leelee Sobieski writes about how taking a weekly break from communications technology improved health and happiness for her and her entire...
June Resolution: Making Someone Reasonable

June Resolution: Making Someone Reasonable

When someone’s words or actions seem unreasonable, impolite, or even outrageous, it’s all too easy to write him off as Attila the Impossible. But you are more likely to get through to him if, instead of passing judgment, you ask yourself how he would have to view the...