Clarifying Written Communication

Clarifying Written Communication

“Get it down in writing so everything will be clear.” How many times have you said, heard, or thought that? Sometimes written communication clarifies things, and sometimes it does just the opposite. People can misunderstand a written message when they don’t hear...
Dealing with Bullies

Dealing with Bullies

This week I read a heartwarming story of a high school quarterback who instinctively knew, and did, the most effective things to stop others from bullying a special needs girl in his school. The girl, Chy Johnson, functions at about a third grade level. Bullies were...
Facilitating Inclusive Communication

Facilitating Inclusive Communication

Last week we explored the difference between shyness and introversion as well as the difference between talkativeness and extroversion. But even though “introverted” doesn’t mean shy, shyness or reticence can still impede the quality and quantity of...
Introverts, Extraverts, & Consensus Building

Introverts, Extraverts, & Consensus Building

Many of us erroneously believe that introverts are shrinking violets, and extroverts are chatterboxes. A more accurate understanding of these personality traits can improve our communications and the quality and efficiency of the decisions we make together. Some...
The Doorway to Straight Thinking

The Doorway to Straight Thinking

As many of you know, I’m a great proponent of taking a short break from an intense conversation when you feel stumped or when your emotions threaten to interfere with your best thinking. Now there’s even more support for the fact that rational or creative thoughts...
The Problems with “Have To”

The Problems with “Have To”

For some of us, the expression “have to” pops out of our mouths almost as easily as “please” and “thank you.” We say it to ourselves in our heads. I look down at the bathroom scale and tell myself, “ I just have to start exercising more.” Those who are natural...