by Margaret Anderson | Oct 3, 2013 | Blog
A few days ago, I turned on the evening news. First up was the story about the New York “road rage” incident between a group of motorcyclists and the driver of an SUV. The next story featured a local incident in which a man who was apparently beating his wife while...
by Margaret Anderson | Sep 20, 2013 | Blog
A British nurse rode her bicycle to call on a patient, but when she came out of the patient’s home, she found that her bike had been stolen. She reported feeling “gutted” and “quite cross.” But she wrote a note, “Please return my bike. It is old but loved and...
by Margaret Anderson | Sep 9, 2013 | Blog
As most of you know, many of the most effective persuasion and consensus building skills are counterintuitive. Nowhere is this more important than when we are feeling strong negative emotions such as anger, indignation or resentment. The words that tend to pop out of...
by Margaret Anderson | Aug 29, 2013 | Blog
In an article about how to make someone’s day,[1] Martha Beck writes about a client, a young woman with anxiety disorder, whose parents accompanied her to a counseling session. After the parents expressed their worry, the woman asked them to stop worrying because it...
by Margaret Anderson | Aug 22, 2013 | Blog
Awhile back, in “Persuasive Praise,”[1] I wrote about how to communicate compliments or praise in ways that best motivate people. A few days ago, I experienced first hand the power of a persuasive compliment. This past spring, I decided the time was right to sell my...
by Margaret Anderson | Aug 16, 2013 | Blog
What is your idea of a good friend? Many would say she is someone who is there for you during tough times. Psychology Today reports a Gallup World Poll finding that having such a friend was the strongest predictor of happiness in the workplace.[1] But the PT article...
