Tip from the Trainer

Written communication is more easily misunderstood than face-to-face discussion. In a recent training course, a couple of my trainees made some great suggestions.

One trainee told me that, when he must communicate by email, he composes the message, saves it as a draft, then re-reads it the next day, with fresh eyes, before editing and sending.

Another trainee composes the email and sends it to herself first. This helps her read the message from the potential recipient’s point of view.

And for any written work, I recommend printing the document and reviewing the print out, no matter how many times you have edited it on screen. Every time I do so, I always come up with improvements.