Learn more through Margaret Anderson’s own publications and some of the external sources she actually uses most.

th1.  Bridges to Consensus by Margaret E. Anderson.

Margaret’s first published book, Bridges offers a step-by-step approach to a complete consensus building system she teaches. This work’s most unique, and often complimented, feature is a series of sample dialogues with the skill user’s thought process alongside the parties’ statements.

2. Love on the Rocks with a Twist: Delightful Fiction with Lessons on Dealing with Others by Margaret E. Anderson. In this unique work, Margaret combines her best short stories with study notes about the communication and consensus-building skills (or lack thereof) demonstrated by the characters.

3. Getting to Yes: Negotiating Agreement without Giving In by Roger Fisher and William Ury.

This negotiation classic set Margaret on her path to training under Drs. Fisher and Ury of Harvard  University, then, launching her own career as trainer, author and consultant in interactional skills.

4. Getting Past No: Negotiating in Difficult Situations by William Ury.

Just as the title suggests, Getting Past No answers some of the “what if” questions that may arise after reading Getting to Yes.

5. Working with Difficult People, Second Revised Edition, by Muriel Solomon

I love this reference book. You don’t have to read the whole thing. You choose a category from the table of contents, such as “Hostile or Angry People. Then select from Bosses, Colleagues or Subordinates. Finally, select a sub-category, such as Narcissists, Bullies or Ruthless Monsters. Go to the page indicated, and you’ll find a couple of pages with quick tips for dealing with that type of person. The advice is compatible with my system, with particular emphasis on dealing with what I call “feeling interests.”

5. That’s Not What I Meant!: How Conversational Style Makes or Breaks Relationships by Deborah Tannen.

Most people, if they have heard of any of Dr. Tannen’s works, will think of You Just Don’t Understand, which deals with inter-gender communication in personal relationships. But Margaret recommends this earlier work for a more general approach to how cultural differences in communication style (including intra-national differences such as region and gender) can derail accurate understanding.

6. Talking from 9 to 5: Women and Men at Work by Deborah Tannen.

Dr. Tannen’s take on gender differences in communication at work and in other non-intimate situations is a real eye opener.

7. Please Understand Me II: Temperament, Character, Intelligence by David Kiersey.

A fascinating read, this book not only helps us understand how temperament, like culture, can affect communication style, but also helps us identify what Margaret calls the “feeling interests,” understanding which can make or break a consensus-seeking interaction.

8. Facilitator’s Guide to Participatory Decision-Making by Sam Kaner et al.

A refreshing change from control-based facilitation, the techniques in this book are fully consistent with interest-based negotiation and consensus building. Plus, they are laid out in a reader-friendly format, with many pages suitable for copying and distributing to attendees at a meeting you are facilitating.

9. Influence—the Psychology of Persuasion by Robert B. Cialdini.

I bought this book thinking it would add to my knowledge of how to persuade. It turned out to be more of a defense against the dark arts of persuasion, as practiced by marketers, religious proselytizers, cult leaders, political machines, and the like. Next to my own work, this is the book I would most like everyone I care about to read.

10. Margaret Anderson’s blog, incorporated in this website, offers a variety of shorter articles on persuasion, consensus building, negotiation and related communication skills.

11. Upcoming works by Margaret E. Anderson.

Many people learn best through examples. Margaret has launched an exciting new approach to learning interactional skills through examples by combining her expertise in the skills with her award-winning fiction writing ability.

Currently in the works, A Different Kind of War Memoire, will feature ways Margaret’s father naturally used many of the skills she teaches in his tour of duty in WWII.